Effective Date: July 2, 2026
Upwise respects your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, courses, dashboard, and related services.
1. Information We Collect
We may collect the following information:
- Name
- Email address
- Phone number, if provided
- Billing and payment-related information
- Account login details
- Course enrollment information
- Course progress and completion data
- Certificates earned
- Messages, reviews, comments, assignments, or support requests
- Device, browser, IP address, and website usage data
- Cookies and similar tracking information
We do not intentionally collect unnecessary sensitive personal information.
2. How We Use Your Information
We use your information to:
- Create and manage your account
- Enroll you in courses
- Provide access to learning materials
- Track course progress
- Issue certificates
- Process payments
- Send account, course, and support messages
- Improve our website and services
- Prevent fraud, abuse, or security issues
- Comply with legal obligations
3. Payments
Payments may be processed through third-party payment providers. We do not store full card details on our website.
Payment providers may collect and process your payment information according to their own privacy policies.
4. Cookies
Our website may use cookies to:
- Keep you logged in
- Remember your preferences
- Manage cart and checkout functions
- Understand website traffic
- Improve user experience
You can disable cookies in your browser settings, but some website features may not work properly.
5. Sharing Your Information
We do not sell your personal information.
We may share limited information with trusted service providers who help us operate the website, including:
- Hosting providers
- Payment processors
- Email services
- Analytics tools
- Learning management tools
- Security and support services
We may also share information if required by law or to protect our rights, users, or website.
6. Course Progress And Certificates
We may store your course progress, quiz results, enrollment records, and certificate details so you can access your learning history and prove course completion.
7. Data Security
We use reasonable technical and organizational measures to protect your personal information. However, no website or online service can guarantee complete security.
You are responsible for keeping your account password safe.
8. Data Retention
We keep your information only as long as necessary for:
- Providing our services
- Maintaining your account
- Legal, tax, or accounting requirements
- Resolving disputes
- Preventing fraud or misuse
You may request deletion of your account, subject to legal or operational requirements.
9. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate information
- Request deletion of your information
- Request a copy of your information
- Object to certain processing
- Withdraw consent where consent is used
- Opt out of certain marketing messages
To make a privacy request, contact us at hello@upwise.com.
10. Marketing Emails
If you subscribe to updates or receive promotional emails, you can unsubscribe at any time using the unsubscribe link or by contacting us.
We may still send important account, payment, or course-related messages.
11. Children’s Privacy
Upwise is not intended for children under 13. We do not knowingly collect personal information from children under 13.
If you believe a child has provided us personal information, contact us and we will take appropriate action.
12. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices, content, or policies.
Please review their privacy policies before using those websites.
13. International Users
If you access Upwise from outside Nepal, your information may be processed in Nepal or other countries where our service providers operate.
By using our website, you understand that your information may be transferred and processed outside your country of residence.
14. Changes To This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.
Continued use of the website means you accept the updated policy.
15. Contact Us
If you have questions about this Privacy Policy, contact us at:
Upwise
Jorpati, Kathmandu, Nepal
Email: hello@upwise.comWho we are